FAQS

How do I send my cases to York?

 •    Within Connecticut, call us for a pickup at (800) 345-7760.

           •    Outside Connecticut, we provide prepaid labels to ship your cases,

                and we charge only $6 when we return your work. 

                We can fax or email your first label to you.  Please call us for more information

•    If you are sending a digital scan, our ID numbers are as follows:

                                 Lava COS (#100233)

                                 Cadent iTero (#13150)

                      Sirona/CEREC Connect (select York Dental Lab, Branford, CT)

I need to discuss a case with a technician.

         •    Fixed: Ask for Vinni.
         •    Removable: Ask for John Penner, Ext. 209.
         •    Implants: Ask for Ben, Ext. 202.
         •    Implant parts: Ask for April, Ext. 213.

I would like to schedule a technician in my office for assistance with an anterior ceramic or implant case, or for a Lunch & Learn.

          •    Ask for Amina, Ext. 218.  Your first chairside visit is complimentary.  Lunch & Learns are complimentary.

 I would like to email photographs for my cases.

          •    Send them to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  

I need to send a patient to the lab for a custom shade.

          •    Ask for Jodi or Mia to schedule your patient at the lab.

I have a question about my billing statement.

         •    Ask for Kathy, Ext. 201.

I would like a technician to make a presentation to my study group or component district.

         •    Please call your sales representative directly.